RETURN & REFUND POLICY

Last Updated: June 2026

Welcome to Lux By Ritu. Lux By Ritu is a fashion and ethnic wear brand. We aim to provide quality products and a satisfactory shopping experience to our customers.

Return Eligibility

Customers may request a return within 7 days of receiving the order if:

• The product received is damaged.

• The product received is defective.

• The wrong product has been delivered.

To be eligible for a return:

• The product must be unused and unworn.

• The product must be returned in its original condition.

• All original tags, labels, and packaging must be intact.

Non-Returnable Items

Returns will not be accepted for:

• Used or worn products

• Washed products

• Products damaged after delivery

• Customized, altered, or specially made products

• Products returned without original tags or packaging

Return Process

To initiate a return request, customers must contact us within 7 days of delivery by emailing us with their order details and reason for return.

Our team will review the request and provide further instructions if the return is approved.

Refund Policy

Once the returned product is received and inspected, eligible refunds will be issued as Lux By Ritu Store Credit (Wallet Credit).

The Store Credit can be used for future purchases on www.luxbyritu.com.

Refunds are generally processed within 7 business days after the returned item has been approved and verified.

Store Credit

• Store Credit can only be used on Lux By Ritu.

• Store Credit cannot be exchanged for cash.

• Store Credit is non-transferable.

• Store Credit may be used partially or fully on future purchases.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

Contact Us

For any return, refund, or cancellation-related queries, please contact us:

Email: luxbyritu@gmail.com

Lux By Ritu