Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Welcome to Lux By Ritu. Lux By Ritu is a fashion and ethnic wear brand operated by Ritu Fashion. This Shipping Policy explains how orders are processed, shipped, and delivered through our website.

Order Processing

All orders are processed after successful payment confirmation.
Orders are typically processed within 1–3 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, sales, or promotional periods, processing times may be slightly longer.

Shipping Coverage

We currently ship across India.

At this time, international shipping may not be available unless specifically mentioned on the website.

Delivery Timeline

Estimated delivery times are as follows:

Metro Cities: 3–7 Business Days
Other Cities and Towns: 5–10 Business Days
Remote Locations: 7–14 Business Days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is completed.

From time to time, Lux By Ritu may offer free shipping promotions on selected orders.

Order Tracking

Once your order has been shipped, tracking details will be shared via email, allowing you to track the status of your shipment.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Courier service delays
Weather conditions
Natural disasters
Government restrictions
Public holidays

In such cases, we appreciate your patience and understanding.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Lux By Ritu shall not be responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Packages

If you receive a damaged package or if your order appears to be missing, please contact us within 48 hours of delivery or the expected delivery date so that we can investigate the issue.